Customer Service

How may we help you?

  • Delivery times & areas

    We ship out of 3 regional warehouses located in Greater Atlanta, Chattanooga and Knoxville. Customers in these areas receive their packages by our own drivers - no other School Supply dealer can offer you this. What exactly does that mean? It means your packages arrive faster and with fewer damages; delivered by people who care about you, the customer. Most customers see their orders in two business days or less. Click here to view our delivery area maps for more detail.

  • Report a shipment problem

    We strive for perfection in everything that we do, but if there happens to be a problem with your shipment we will work vigorously to correct it in a timely manner. To report a shipment problem please click here and complete the form in its entirety.

  • Commonly used forms

    Account Holder Authorization To Charge Update
    If you have a charge account with us, use this form to update who is eligible to charge on that account. Please complete this form and fax it to 770-919-2241, Attn.: Accounting Department. Please allow 10 days for the changes to take effect.

    Employment Application
    If you are interested in coming to work for us please print this application and bring it to the store you are interested in working at; you may also fax it to the corporate office: 770-919-2241

    Blank Order Form
    Use this if you prefer to place orders via fax or mail. Fax credit card orders & purchase orders to: 770-919-2241 and you can send check orders by mail to:

    The School Box, Inc.
    Customer Service Department
    1257-A Kennestone Circle
    Marietta, GA 30066

If you don't have the latest version of Adobe Acrobat Reader (required to view the forms on this page), you can download it for free here: click here

If you have any specific questions please don't hesitate to call us (Monday through Friday 8:00am - 4:30pm) at:
Greater Atlanta: 770-919-2232 x2 • Chattanooga: 423-826-0063 • Knoxville: 865-470-8464

Please call our Customer Service Loyalty Team at 770-919-2232
Out-Of-State 770-919-2232
Our Representatives are available to assist you.

Monday - Friday 8:00 - 4:30 EST

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