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Customer Service

How may we help you?

  • Delivery times

    Account customers within our Georgia delivery area will receive their products via our own School Box delivery drivers. Customers outside of our Georgia delivery area, and all out-of-state orders will be delivered via UPS or USPS, depending on your area. Most customers see their orders in 5-7 business days. (Delivery times during July-August may be longer due to increased volume during the Back-to-School season)

  • Furniture - Delivery time for furniture is 2-3 weeks.

  • Report a shipment problem

    We strive for perfection in everything that we do, but if there happens to be a problem with your shipment we will work vigorously to correct it in a timely manner. To report a shipment problem, please  email our customer service team or give us a call at 770-919-2232 ext. 2.

  • Commonly-used forms

    Account Holder Authorization To Charge Update
    If you have a charge account with us, use this form to update who is eligible to charge on that account. Please complete this form and fax it to 770-919-2241, Attn: Accounting Department. Please allow 2 days for the changes to take effect.

    Employment Application
    If you are interested in coming to work for us, please print this application and bring it to your store of interest; you may also fax it to the corporate office: 770-919-2241

    Blank Order Form
    Use this if you prefer to place orders via fax or mail. Fax credit card orders & purchase orders to: 770-919-2241 and you can send check orders by mail to:

    The School Box, Inc.
    Customer Service Department
    P.O. Box 440009, Kennesaw, GA 30160

If you have any specific questions, please don't hesitate to call us Monday - Thursday 8 a.m. - 3:00 p.m., Friday 8 a.m. - 3:00 p.m. at: 770-919-2232 x2

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