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The School Box Customer Satisfaction Survey

Thank you for taking the time to complete our online customer satisfaction survey. The feedback you provide will allow us to serve you better. All information gathered, including your contact information, is kept confidential, submitted directly to The School Box management team and used only by The School Box to improve our service to you.

Each survey completed in its entirety will be entered in our monthly drawing for a chance to win a $50 School Box gift card. Only one entry per email address will be accepted monthly. The winner will be notified via email each month.

Please tell us about you by checking the appropriate box.


Teacher	Parent	Grandparent	Home School Teacher	Business	Day Care Provider	Senior Center Staff	Other

Please complete the following contact information:

Name
Title
School / Company
Address
City	State Zip
Phone (optional)
Email

Please check all that apply:

I shop at the following School Box location(s):

Austell	Knoxville
Southlake	McDonough
Conyers	Nashville/Truck
Town Center	Newnan
Douglasville	Online
Howell Mill	North Point
East Cobb	Catalog
Chattanooga	Northlake
Gwinnett

I also shop for educational materials at:

If you are a retail customer, please continue with the questions below.
If you are a catalog/online customer, please click here to be directed to questions pertaining to our catalog services.

The customer service and product knowledge of the sales associates at The School Box store is:


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory

Please rate our customer service and how well we satisfied your needs or concerns.


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory	0-Not Resolved

I think the prices of the items sold at The School Box are:


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory
Great value for your dollar	Better prices than competitors	About the same as others	More expensive than others	Over priced

When shopping at The School Box and seeking specific products, I would rate selection and variety of in-stock merchandise as:


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory

I shop at The School Box:


5-One or More Times a Week	4-One or More Times a Month	3-One or More Times a Quarter	2-Twice a Year	1-Once a Year

Approximately how far do you travel to shop at your School Box?


Less than 10 miles	10-20 miles	20-30 miles	30-40 miles	More than 40 miles

Please rate our Website in terms of ease of use – easy to navigate.


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory

Please give us any suggestions regarding content or functionality that you would like to see added to our Website.

Please tell us what other products or services you would like The School Box to offer.

10.

How and what can we improve to better serve your needs?

11.

What do you like best about The School Box?

This completes our survey. Thank you so much for your comments and suggestions.
We really want to know what our customers are thinking,
so we would love for you to share any additional comments or suggestions.

When complete, please click on the box below to submit your responses. Thank you.

Catalog/Online Customers ONLY

Please rate our customer service and how well we satisfied your needs or concerns.


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory	0-Not Resolved

When placing an order at The School Box order center, the length of time I am placed on hold is:


5- Not Applicable – never placed on hold	4- Less than a minute	3- 1-2 minutes	2- 2-4 minutes	1- More than 4 minutes Unacceptable

I shop at The School Box:


5-One or More Times a Week	4-One or More Times a Month	3-One or More Times a CatOnlineQuarter	2-Twice a Year	1-Once a Year

When ordering from The School Box, I wait for back ordered items:


5-Never	4-Rarely	3-Sometimes	2-Often	1-Every time

The condition and packaging of the items I ordered upon delivery is:


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory

When ordering from The School Box, I receive exactly the items I ordered:


5-Everytime	4-Often	3-Sometimes	2-Rarely	1-Never

The attitude of The School Box team member delivering my order is usually:


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory	0-Never see delivery team member

I think the prices of the items sold at The School Box are:


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory
Great value for your dollar	Better prices than competitors	About the same as others	More expensive than others	Over priced

When shopping at The School Box and seeking specific products, I would rate selection and variety of merchandise as:


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory

10.

Please rate our Website in terms of ease of use – easy to navigate.


5-Outstanding	4-Very Good	3-Satisfactory	2-Disappointing	1-Unsatisfactory

11.

Please give us any suggestions regarding content or functionality that you would like to see added to our Website.

12.

Please tell us what other products or services you would like The School Box to offer.

13.

How and what can we improve to better serve your needs?

14.

What do you like best about The School Box?

When complete, please click on the box below to submit your responses. Thank you.

Our Privacy Policy
Any personal information that you share with schoolbox.com will be used solely to provide an efficient, focused shopping experience, to help you find the school related products that are appropriate for the unique circumstances of your child, your class or your school, or to enter you in our monthly drawings. We do not participate in the practice of sharing or selling email addresses of our customers, nor can it be accessed from the schoolbox.com Web site.

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